A dedicated panel that meets regularly to discuss key industry topics and share our progress.
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80%
of stakeholders thought the gas distribution bill provided good or excellent value for money
Bills and value for money
A transparent bill breakdown, with comparisons to other utilities and services (eg. insurance) is the best approach and will help customer understanding.
We updated our bill breakdown to include comparisons with day-to-day items and services. It has been shared with colleagues through team briefings and we are communicating value for money messages on our printed materials and our website.
Future energy
We want to get more involved in your work in future energy.
Several members of the group have formed a new, dedicated energy futures stakeholder group, which works directly with our Customer Energy Solutions team. Stakeholder representatives include Energy Utility Alliance, Northern Powergrid and Centrica.
Real time information
We want you to share information about your performance in real-time.
We explored the potential types and ways of sharing information with stakeholders in real-time. 60% of delegates offered to help shape this further.