This is your chance to tell us how we’re doing, what we could be doing better, and where you want us to focus our efforts over the years to come.
If there’s a subject you can talk about until the cows come home, we’d love to hear about it. Find out how we’re tackling the challenges of today and the future across the areas you’ve told us are important to you. And let us know what you think by taking part in our short surveys, in our workshops, at our roadshows and other events.
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Should we promote low carbon alternatives to a gas connection (like heat pumps) when talking to customers experiencing fuel poverty?
In addition to Carbon Monoxide awareness, which of the below would be most beneficial for our teams to provide advice or referrals on?
During a major loss of supply or gas emergency, should NGN provide its incidents support package, including heaters, hot food, showering facilities and alternative accommodation to all NGN customers or just those customers registered on the Priority Services Register (PSR)?
Does our target of getting to 97% of gas escapes (where the supply can’t be turned off at the meter) within 1 hour meet your expectations?
attended our recent workshops, which looked at everything from the environment to our involvement in your community.
stakeholders told us they would like to see more stretching targets set, with greater ambition on improving air quality and decarbonisation of the vehicle fleet.
stakeholders suggested making Carbon Monoxide awareness a priority message when interacting with customers, alongside energy efficiency, to ensure a more joined up approach.
stakeholders praised our engineer-led innovation but recognised a top-down approach is needed for major innovation projects such as the role of gas as part of a low carbon energy future.
stakeholders told us they want to see us proactively building an evidence base now, and influencing policy.
stakeholders told us that our plans to continue to safeguard multi-occupancy buildings need socialising with a broader audience.
An easy-to-read summary of our performance and achievements over the past year.
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