Help us to shape the services we provide

We want to know what you think

We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We don't have any upcoming events just now, but please check back again soon.

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Stay up to date with the latest

See exactly how @CANorthld‘s Warm Hubs programme is helping those in #Longframlington 📽️ We’re extremely proud to s…

Sometimes it’s good to know that there’s someone on the end of the phone always there to help.

In our latest Busi…

Huge congratulations to ⁦@KirkleesLocalTV⁩ for winning the Diverse Business award 🏆at Kirklees Inclusion and Divers…

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

Update: 5pm, 19 February: Loss of gas supply in Marsden, Huddersfield

Engineers have been working through the day today to remove water from the gas pipework at a number of properties… Read more

Update: 10am, 19 February: Loss of gas supply in Marsden, Huddersfield

Engineers from Northern Gas Networks (NGN) are currently working in the Marsden area of Huddersfield to remove water from the… Read more

Northern Gas Networks CEO welcomes government’s £30 million hydrogen investment

Mark Horsley, CEO for Northern Gas Networks, the gas distributor for the North, has given his backing to the government’s… Read more