Help us to shape the services we provide

We want to know what you think

Flame
We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

Tick
We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

Dialogue
We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there!

Thank you for registering your interest in attending the Customers in Vulnerable Situations Workshop on 26 January.

We will send you an email with joining details soon.

If you have any questions please email stakeholder@northerngas.co.uk.

We look forward to seeing you there.

Jan.21 26
Customers In Vulnerable Situations January 2021
10.00am - 12.00pm
Online
Customer Service
Community
Our Communities

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Customers in Vulnerable Situations July workshop
Read
Covid-19 workshop Aug 2020
Read
Environment workshop Sept. 2020
Read
H21: Public Perceptions of Hydrogen
Read
Biomethane investor developer workshop May 2020
Read
Customers in vulnerable situations February workshop
Read
Sustainable Procurement workshop
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Environmental Action Plan and Whole Systems Strategy Workshop
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Business Plan Acceptability Testing
Read
Centrepiece and Pioneer Research
Read
Willingness to Pay Research
Read
Conference: NGN and partners share HyDeploy update with Westminster stakeholders
Read
NGN Public Panel
Panel: NGN Citizens Jury
Read
Hot Topic Workshop Series: Safety & Reliability Workshop
Read
Hot Topic Workshop Series: Energy Transition Workshop
Read
ENA Future of Gas Joint Event
Read
Hot Topic Workshop Series: Social Workshop
Read
Hot Topic Workshop Series: Environment Workshop
Read
Hot Topic Workshop Series: Innovation Workshop
Read
Conference: Getting green gas into the grid
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Priorities research: Phase 2
Read
Research: Future customers (aged 18-21)
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Workshop: Utility Infrastructure Providers (UIPs)
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Focus group: Night time workers and stay at home parents
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Conference: Customer and stakeholder conference
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Depth interviews: Gas shippers and suppliers
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Meetings: Stakeholder Panel
Read
Priorities research: Phase 1
Read
Meetings: Stakeholder Panel
Read

Stay up to date with the latest

Read about our plans to heat homes with #hydrogen 🏠🏠🏠🏠 https://t.co/g1FUKOzBbN

From Monday 25 Jan, we will be working at #Heaton in #Newcastle to carry out critical work to replace the metal gas… https://t.co/QkThcR0SO4

The top 3 things about our Hydrogen Network plan
1. It’s all about the people who rely upon us
2. It will turn the… https://t.co/7kF7IwzZdf

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time https://bit.ly/2I0rDaQ

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to COSafetyCompetition@energynetworks.org!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

Northern Gas Networks to carry out critical upgrade work to maintain a safe and reliable gas supply in Heaton, Newcastle

Northern Gas Networks (NGN), the gas distributor for the North of England, will be starting critical work to ensure the continued safe… Read more

Update: Loss of gas, St James Street, Hull – 9.50am 21st January 2021

Engineers from Northern Gas Networks have restored gas supplies to the majority of properties at St James Street, Hull, today… Read more

Loss of Gas Supply near Hull Marina – 20th January – 8pm update

Our engineers have worked through today to restore the gas supply to the St James Street area of Hull.  … Read more

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