Help us to shape the services we provide

We want to know what you think

We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there!

Thank you for registering your interest in attending the Customers in Vulnerable Situations Workshop on 13 October.

We will send you an email with joining details soon.

In advance of the workshop, we’d really appreciate it if you could complete a very short survey below (2 questions), to help shape the agenda further. The deadline for completion of the survey is 28th September.

If you have any questions please email

We look forward to seeing you there.

Oct.20 13
Customers In Vulnerable Situations October 2020
10.00am - 12.00pm
Customer Service
Our Communities

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Stay up to date with the latest

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We’re delighted to have won the Most Considerate Site in the UK @CCScheme award 2020, for projects under £50k. Judg…

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Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

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