Help us to shape the services we provide

We want to know what you think

Flame
We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

Tick
We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

Dialogue
We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there

Thank you for registering your interest in attending the Harrogate Incident Review on 2 December, we look forward to seeing you there.

Address:

Jennyfields Styan Community Centre, Grantley Drive, Harrogate HG3 2XU

Time:

2.00-3.30pm

 

 

For information on how we use your details please read our Personal Data Privacy Notice

Dec.21 2
Harrogate Gas Supply Incident Review
2.00pm - 3.30pm
Jennyfields Styan Community Centre, Grantley Drive, Harrogate HG3 2XU
Customer Service
Reliability
Padlock
Safety

We'll see you there

Thank you for registering your interest in attending our Hydrogen Home Open Day. 

You will shortly receive an email asking you to confirm your attendance and preferred time slot (10.00am-12.00pm or 1.00pm-3.00pm).

 

For information on how we use your details please read our Personal Data Privacy Notice

Jan.22 20
Hydrogen Home Public Open Day
10.00am - 12.00pm or 1.00pm - 3.00pm
Near Winlaton, Gateshead
Customer Service
Innovation
Reliability

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Customers in Vulnerable Situation June 2021
Read
Biodiversity Workshop
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April 2021 Young Innovators Council
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NGN Public Panel
March 2021 Citizens’ Jury
Read
February Young Innovators Council
Read
NGN Public Panel
Citizens Panel – Jan 2021
Read
Customers in Vulnerable Situations July workshop
Read
Covid-19 workshop Aug 2020
Read
Environment workshop Sept. 2020
Read
H21: Public Perceptions of Hydrogen
Read
Biomethane investor developer workshop May 2020
Read
Customers in vulnerable situations February workshop
Read
Sustainable Procurement workshop
Read
Environmental Action Plan and Whole Systems Strategy Workshop
Read
Business Plan Acceptability Testing
Read
Centrepiece and Pioneer Research
Read
Willingness to Pay Research
Read
Conference: NGN and partners share HyDeploy update with Westminster stakeholders
Read
NGN Public Panel
Panel: NGN Citizens Jury
Read
Hot Topic Workshop Series: Safety & Reliability Workshop
Read
Hot Topic Workshop Series: Energy Transition Workshop
Read
ENA Future of Gas Joint Event
Read
Hot Topic Workshop Series: Social Workshop
Read
Hot Topic Workshop Series: Environment Workshop
Read
Hot Topic Workshop Series: Innovation Workshop
Read
Conference: Getting green gas into the grid
Read
Priorities research: Phase 2
Read
Research: Future customers (aged 18-21)
Read
Workshop: Utility Infrastructure Providers (UIPs)
Read
Focus group: Night time workers and stay at home parents
Read
Conference: Customer and stakeholder conference
Read
Depth interviews: Gas shippers and suppliers
Read
Meetings: Stakeholder Panel
Read
Priorities research: Phase 1
Read
Meetings: Stakeholder Panel
Read

Stay up to date with the latest

Our top 3 tips for stay #carbonmonoxide aware this #COAW21: 1. buy an audible CO alarm
2. Get your gas appliances s… https://t.co/U0NK2ktrR2

Before winter arrives in earnest, book your #gas appliances in for their annual service by a @GasSafeRegister engin… https://t.co/dGV7k7NexL

It’s #COAW21 but what exactly is carbon monoxide? This brilliant film from @ProjectShoutCo tells you everything you… https://t.co/QV4w3qQb9S

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time https://bit.ly/2I0rDaQ

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to COSafetyCompetition@energynetworks.org!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

SAVE A NUMBER, SAVE A LIFE – NGN and West Yorkshire Police team up for Gas Safety Week to promote National Gas Emergency Service number 0800 111 999

Would you know the right number to call if you smelled gas? According to a recent poll, more than half… Read more

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply at Hull Road, Cottingham

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to replace the ageing metallic… Read more

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Great Ayton

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe… Read more

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