We want to know

what you think


We’re here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.


We’re always listening and learning

We’re always striving to do better. That means listening and learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.


Your say now will change the future

We’re talking to as many people as we can to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned. Your say now will make sure we’re continuing to deliver the service you expect from us.

Have your say.

Tell us how you think we’re doing, and what you want
to see from us, in the time it takes to boil a brew.

As a thank you for taking part and completing the survey, we’ll enter you into our prize draw. We’re giving away one £500 and five £100 Amazon vouchers every three months

More to say? Talk to us on Twitter or Facebook sign up to answer more surveys or join our workshops.

Thank you for taking part

The survey should take approximately 5-10 minutes to complete

We’re asking these questions because we want to understand what’s important to you. We’re carrying out this survey in line with the Market Research Society’s Code of Conduct, and we won’t use any of your answers for marketing or sales purposes.

We’ll choose the winners of our prize draw at random. We’ll send one lucky winner a £500 Amazon voucher, and we’ll send a £100 Amazon voucher to five runners-up. If you’ve won a prize, we’ll get in touch by email or phone.

By taking part in the survey, you’re agreeing to the Terms and Conditions and confirming that you’re over 16. For more information on how we use your details, read our Personal Data Privacy Notice.

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Thank you for taking part on our survey

Our regulator, Ofgem, has published more information about the network price controls for 2021. Find out more here.