Help us to shape the services we provide

We want to know what you think

Flame
We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

Tick
We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

Dialogue
We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there!

Thank you for registering your interest in attending the Customers in Vulnerable Situations Hot Topic Workshop on 6th February 2024.

We will send you an email with joining details soon.

If you have any questions please email stakeholder@northerngas.co.uk.

We look forward to seeing you there.

For information on how we use your details please read our Personal Data Privacy Notice

Feb.24 6
Customers in Vulnerable Situations Workshop – Meeting demand (capacity and resilience)
10.00am - 12.00pm
Zoom
Customer Service
Community
Our Communities

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

YIC 2022 annual report
Read
Biomethane Investors workshop
Read
Annual Stakeholder Conference
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CIVS Winter Readiness and CO Awareness Workshop
Read
CIVS 2022 annual strategic workshop
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Environment Tree Planting Workshop
Read
Supplier Code of Conduct Workshop
Read
February Customers in Vulnerable Situations Workshop
Read
Customer Perceptions research 2022
Read
Partnership working and the energy crisis
Read
Young Innovators Council 2021 annual report
Read
Young Innovators Council – sustainability
Read
Customers in Vulnerable Situation June 2021
Read
Biodiversity Workshop
Read
April 2021 Young Innovators Council
Read
NGN Public Panel
March 2021 Citizens’ Jury
Read
February Young Innovators Council
Read
NGN Public Panel
Citizens Panel – Jan 2021
Read
Customers in Vulnerable Situations July workshop
Read
Covid-19 workshop Aug 2020
Read
Environment workshop Sept. 2020
Read
H21: Public Perceptions of Hydrogen
Read
Biomethane investor developer workshop May 2020
Read
Customers in vulnerable situations February workshop
Read
Sustainable Procurement workshop
Read
Environmental Action Plan and Whole Systems Strategy Workshop
Read
Business Plan Acceptability Testing
Read
Centrepiece and Pioneer Research
Read
Willingness to Pay Research
Read
Conference: NGN and partners share HyDeploy update with Westminster stakeholders
Read
NGN Public Panel
Panel: NGN Citizens Jury
Read
Hot Topic Workshop Series: Safety & Reliability Workshop
Read
Hot Topic Workshop Series: Energy Transition Workshop
Read
ENA Future of Gas Joint Event
Read
Hot Topic Workshop Series: Social Workshop
Read
Hot Topic Workshop Series: Environment Workshop
Read
Hot Topic Workshop Series: Innovation Workshop
Read
Conference: Getting green gas into the grid
Read
Priorities research: Phase 2
Read
Research: Future customers (aged 18-21)
Read
Workshop: Utility Infrastructure Providers (UIPs)
Read
Focus group: Night time workers and stay at home parents
Read
Conference: Customer and stakeholder conference
Read
Depth interviews: Gas shippers and suppliers
Read
Meetings: Stakeholder Panel
Read
Priorities research: Phase 1
Read
Meetings: Stakeholder Panel
Read

Stay up to date with the latest

#Thanks to @JacobYoungMP for his support for Redcar ⛱ Hydrogen Community. He spoke to us about how he has been invo… https://t.co/KvMaoWEO89

We’re excited to support @energynetworks
#HydrogenVision report launch today, a roadmap towards #hydrogen rollout… https://t.co/pq4uNkiMfR

Gas mains replacement work in Halifax will continue until the 25th April. We would like to apologise for any inconv… https://t.co/kQrySTZfbS

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time https://bit.ly/2I0rDaQ

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to COSafetyCompetition@energynetworks.org!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers on Middlegate and King Street in Penrith

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable… Read more

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Greetland

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe… Read more

PIONEERING HYDROGEN PROGRAMME TO BRING LOW CARBON ENERGY BENEFITS FOR THE NORTH EAST, MIDLANDS AND BEYOND

A pioneering hydrogen programme – encapsulating production, storage, transmission and distribution – is set to drive green jobs, skills, and… Read more

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