Help us shape the future of your gas network Take the survey for a chance to win a £500 Gift Card*

We want to know what you think

We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

We want to hear from you

We’re talking to as many people as we can to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

Have your say

Tell us how you think we’re doing, and what you want to see from us, in the time it takes to boil a brew.

As a thank you for taking part and completing the survey, we’ll enter you into our prize draw for a chance to win a £500 or £100 Gift Card*.


From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there

In the meantime, have you taken our Environment and low carbon energy future survey? It takes 5 minutes to complete and we’d love to hear your views.

For more information on how we use your details, read our Personal Data Privacy Notice.

Jun.19 27
Conference: National Hydrogen Summit – 2 day event
Thu, 9.30am-5.00pm
Protecting the environment

A two day event organised by University of Leeds and Leeds City Council to identify key challenges and opportunities in a potential move to a hydrogen economy. 

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Stay up to date with the latest

Today is World Day for Safety and Health at Work 2019. We make sure our gas engineers, such as Ben are trained to t…

#Didyouknow that injecting the UK gas network with 20% #hydrogen could save the UK 6 million tonnes of carbon dioxi…

We’ve been hosting our third #NGNPublicPanel in #Leeds today – discussing what’s most important to our customers wh…

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

H21 named Project of the Year at Gas Industry Awards

A clean energy project exploring the use of hydrogen in the gas network to combat climate change has won a… Read more

Essential upgrade to gas distribution network on Cargo Fleet Lane, Middlesbrough

The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution… Read more

Update: Essential gas network upgrade at Wakefield Road, Salterhebble

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £150,000 to upgrade to the gas distribution network… Read more


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