Help us to shape the services we provide

We want to know what you think

We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We don't have any upcoming events just now, but please check back again soon.

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Stay up to date with the latest

We’re easing the strain of multiple road works in Keswick’s Skiddaw Street by allowing resurfacing at the same time…

Picture this: warming yourself up by a roaring fire – purr-fect! 🔊 Keeping homes at an optimal temperature this sea…

Here at NGN, we believe it is important to give back to communities & we encourage our colleagues to volunteer by o…

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

New road surface for Skiddaw Street as part of upgrade to Keswick’s gas distribution network

The North of England’s gas distributor, Northern Gas Networks (NGN), is investing £370,000 to upgrade the gas distribution network in… Read more

Essential upgrade to gas distribution network in Corbridge, Northumberland

The North of England’s gas distributor, Northern Gas Networks (NGN), will soon be carrying out essential works to improve the… Read more

£6.8 million awarded to H21 for second phase of hydrogen network research

H21, the UK gas industry programme focused on converting the network to carry 100% hydrogen, has been awarded a further… Read more


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