Help us to shape the services we provide

We want to know what you think

Flame
We're here for everyone

Heating your home. Cooking for your children or your community. Powering your premises.

Gas plays a vital part in all our lives.

Tick
We're always listening and learning

We’re always striving to do better. That means listening, learning and responding to the needs of people in our region as we make our customer service even better, continue to innovate and deliver gas reliably now and for years to come.

Dialogue
We want to hear from you

We’re always talking,and more importantly listening and understanding your views to make sure we’re doing right by you. We want to know your thoughts on things like our relationship with the environment, how we can help strengthen our communities, and how you feel about what we’ve got planned.

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We don't have any upcoming events just now, but please check back again soon.

We're in this together

Since 2013, we’ve been doing lots of work to gather everyone’s thoughts about what we should be doing to deliver maximum value to the region we serve.  We listen to feedback, understand the issues and use this knowledge to improve our service.  Here you can find out more about what we’ve been up to.

Young Innovators Council 2023 Annual Report
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YIC November 2023
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Customer in Vulnerable Situations Workshop – Energy Affordability
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Young Innovators Oct 2023
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UN Sustainable Development Goals Webinar
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CIVS Spending Allowances Well
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Annual Stakeholder Conference 2023
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CIVS Financial Hardship Workshop
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Citizens Panel July 2023
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Young Innovators Council June 2023
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CIVS Strategic Open Day 2023
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CIVS Hot Topic Workshop
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Biomethane Investors Workshop
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CIVS Strategic Planning Workshop 2023
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Young Innovators Council April 2023
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Citizens Panel April 2023
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Customer Perceptions 2023
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Young Innovators Council Feb 2023
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Citizens Panel January 2023
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YIC 2022 annual report
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Biomethane Investors workshop
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Annual Stakeholder Conference
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CIVS Winter Readiness and CO Awareness Workshop
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CIVS 2022 annual strategic workshop
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Environment Tree Planting Workshop
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Supplier Code of Conduct Workshop
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February Customers in Vulnerable Situations Workshop
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Customer Perceptions research 2022
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Partnership working and the energy crisis
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Young Innovators Council 2021 annual report
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Young Innovators Council – sustainability
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Customers in Vulnerable Situation June 2021
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Biodiversity Workshop
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April 2021 Young Innovators Council
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NGN Public Panel
March 2021 Citizens’ Jury
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February Young Innovators Council
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NGN Public Panel
Citizens Panel – Jan 2021
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Customers in Vulnerable Situations July workshop
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Covid-19 workshop Aug 2020
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Environment workshop Sept. 2020
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H21: Public Perceptions of Hydrogen
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Biomethane investor developer workshop May 2020
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Customers in vulnerable situations February workshop
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Sustainable Procurement workshop
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Environmental Action Plan and Whole Systems Strategy Workshop
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Business Plan Acceptability Testing
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Centrepiece and Pioneer Research
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Willingness to Pay Research
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Conference: NGN and partners share HyDeploy update with Westminster stakeholders
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NGN Public Panel
Panel: NGN Citizens Jury
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Hot Topic Workshop Series: Safety & Reliability Workshop
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Hot Topic Workshop Series: Energy Transition Workshop
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ENA Future of Gas Joint Event
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Hot Topic Workshop Series: Social Workshop
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Hot Topic Workshop Series: Environment Workshop
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Hot Topic Workshop Series: Innovation Workshop
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Conference: Getting green gas into the grid
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Priorities research: Phase 2
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Research: Future customers (aged 18-21)
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Workshop: Utility Infrastructure Providers (UIPs)
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Focus group: Night time workers and stay at home parents
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Conference: Customer and stakeholder conference
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Depth interviews: Gas shippers and suppliers
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Meetings: Stakeholder Panel
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Priorities research: Phase 1
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Meetings: Stakeholder Panel
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Stay up to date with the latest

#Thanks to @JacobYoungMP for his support for Redcar ⛱ Hydrogen Community. He spoke to us about how he has been invo… https://t.co/KvMaoWEO89

We’re excited to support @energynetworks
#HydrogenVision report launch today, a roadmap towards #hydrogen rollout… https://t.co/pq4uNkiMfR

Gas mains replacement work in Halifax will continue until the 25th April. We would like to apologise for any inconv… https://t.co/kQrySTZfbS

Here’s an update for our customers in #Strensall, where we’re upgrading the gas network to keep gas supply safe and reliable. Apologies for any inconvenience during this time https://bit.ly/2I0rDaQ

We’re looking for cartoons, videos, models, short stories or poems, from children aged 5 to 11 about the dangers of carbon monoxide poisoning. If your child would like to get involved you can submit their entry to COSafetyCompetition@energynetworks.org!

Apologies to motorists for any delays on the A170 Sutton Road, Thirsk due to our gas main replacement programme.

Northern Gas Networks carrying out essential work to maintain a safe and reliable gas supply in Cottingham

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential gas mains replacement work… Read more

Bradford students to create Net Zero Island in ‘Dragon’s Den’ style challenge

Students from schools across Bradford have taken up the challenge of creating a Net Zero Island at a special event… Read more

Update: Upgrading our gas pipes in Penrith

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the… Read more

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