Keeping our customers and colleagues safe and sound is our overriding priority. We’re constantly investing in our network to make it safer and less prone to leaks. Thanks to investment, our network is safer than ever and we comfortably beat our regulatory safety targets for getting out to gas leaks year on year.
Gas escapes do still happen, however. When they do, our emergency engineers are always on hand to keep our customers safe and sound.
Last year, we got to 99.61% and 99.72% of gas leaks within the statutory timeframe of 1 and 2 hours. And thanks to our teams of highly trained specialists, we’re beating our targets at every turn.
When bad weather hits, we can bring in reinforcements in the form of specially trained contractors and reservists from among our own employees. Planned jobs are scaled back, as frontline times focus on emergency repairs.
Being prepared meant we continued to get out to gas escapes within our statutory 1 and 2 hour response times, despite snow and freezing temperatures.
Last year, we got to 99.61% and 99.72% of gas leaks within the statutory timeframe of 1 and 2 hours. And thanks to our teams of highly trained specialists, we’re beating our targets at every turn.
When bad weather hits, we can bring in reinforcements in the form of specially trained contractors and reservists from among our own employees. Planned jobs are scaled back, as frontline times focus on emergency repairs.
Being prepared meant we continued to get out to gas escapes within our statutory 1 and 2 hour response times, despite snow and freezing temperatures.
Are we measuring up to your expectations? What do you think of our emergency response service? What are your views on gas supplies in multi-occupancy buildings?
Take the survey for a chance to win a £500 amazon.co.uk Gift Card*.
We don't have any upcoming events just now, but please check back again soon.
Our e-bulletin is a great way to stay up to date with the latest news in your area.
It takes less than a minute to sign up, just fill in your details and let us know what you’re interested in so we can tailor our news for you. You can also browse and download previous e-bulletins from our archive by clicking the tab below.
