Keeping you safe and sound

Last year, we got to 99.61% and 99.72% of gas leaks within the statutory timeframe of 1 and 2 hours. And thanks to our teams of highly trained specialists, we’re beating our targets at every turn.

When bad weather hits, we can bring in reinforcements in the form of specially trained contractors and reservists from among our own employees. Planned jobs are scaled back, as frontline times focus on emergency repairs.

Being prepared meant we continued to get out to gas escapes within our statutory 1 and 2 hour response times, despite snow and freezing temperatures.

New methods and materials

Last year, we got to 99.61% and 99.72% of gas leaks within the statutory timeframe of 1 and 2 hours. And thanks to our teams of highly trained specialists, we’re beating our targets at every turn.

When bad weather hits, we can bring in reinforcements in the form of specially trained contractors and reservists from among our own employees. Planned jobs are scaled back, as frontline times focus on emergency repairs.

Being prepared meant we continued to get out to gas escapes within our statutory 1 and 2 hour response times, despite snow and freezing temperatures.

Let's talk

Are we measuring up to your expectations? What do you think of our emergency response service?  What are your views on gas supplies in multi-occupancy buildings?

Take the survey for a chance to win a £500 amazon.co.uk Gift Card*.

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What we've learned so far

@NGNgas

Should we promote low carbon alternatives to a gas connection (like heat pumps) when talking to customers experiencing fuel poverty?

50% Yes
50% No
@NGNgas

During a major loss of supply or gas emergency, should NGN provide its incidents support package, including heaters, hot food, showering facilities and alternative accommodation to all NGN customers or just those customers registered on the Priority Services Register (PSR)?

57% All customers
43% Customers on PSR
@NGNgas

Let us know your thoughts! In addition to Carbon Monoxide awareness, which of the below would be most beneficial for our teams to provide advice or referrals on?

59% Energy efficiency
50% Safeguarding
@NGNgas

Does our target of getting to 97% of gas escapes (where the supply can’t be turned off at the meter) within 1 hour meet your expectations?

73% Yes
20% No, I expect it to be higher
7% No, I expect it to be higher
Dialogue
14
people

attended our Safety and Reliability workshop in March including local authority and resilience forums as well as other utilities.

At our Communities workshop

stakeholders suggest making Carbon Monoxide awareness a priority message when interacting with customers alongside energy efficiency.

At our Safety and Reliability workshop

stakeholders told us that our plans to continue to safeguard multi-occupancy buildings need socialising with a broader audience.

Useful documents

Our 2018 Stakeholder Report

An easy-to-read summary of our performance and achievements over the past year.

Recite

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