northerngasnetworks.co.uk

A green, sustainable business

Keeping 2.7 million homes and businesses cooking on gas is a resource-intensive business. It’s our responsibility to reduce our day-to-day carbon footprint, while helping green, alternative fuels flourish.

We have a roadmap for continual improvement which contains five commitments, each underpinned by action plans. We use your money to invest in delivering these plans including using new technology to reduce leakage, improve your air quality and even tackle noise levels when we’re working. Because the future is brighter when the gas is greener.

Read our Environment Strategy to find out more.

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Keeping things clean

We’re hot on making sure we’re keeping our environment free from harm. So we’ve challenged our partners to use green materials when working with us, set up an aggregate recycling centre, and invested in two core & vac rigs that reduce the impact on the environment.

We have also made our vehicle fleet greener by introducing a range of gas powered vehicles and cleaner engines, and we’re trialling electric vehicles too.

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Green energy for a clean future

With the UK tasked with reaching a net-zero carbon emissions target by 2050, there’s an urgent need to develop affordable, low carbon energy solutions. From exploring alternative forms of gas such as hydrogen, to breaking down barriers between different energy systems, we’re working with a wide range of partners to help deliver a sustainable energy future. Find out more

Get involved Book now to take part in the discussion

We'll see you there!

Thank you for registering your interest in attending the Customers in Vulnerable Situations Workshop on 26 January.

We will send you an email with joining details soon.

If you have any questions please email stakeholder@northerngas.co.uk.

We look forward to seeing you there.

Jan.21 26
Customers In Vulnerable Situations January 2021
10.00am - 12.00pm
Online
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Tell us what you think.

We’re always looking for feedback to help improve our service. As a valued stakeholder it’s essential that we understand your priorities and hear what you think of our current performance and services, as well as our future plans. If you have feedback on our plans for 2021 – 2026 that you would like to share, good or bad, we’d love to hear from you.

  • For information on how we use your details please read our Personal Data Privacy Notice

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What we've learned so far

@NGNgas

Should we promote low carbon alternatives to a gas connection (like heat pumps) when talking to customers experiencing fuel poverty?

50% Yes
50% No
@NGNgas

In addition to Carbon Monoxide awareness, which of the below would be most beneficial for our teams to provide advice or referrals on?

50% Energy efficiency
50% Safeguarding
@NGNgas

During a major loss of supply or gas emergency, should NGN provide its incidents support package, including heaters, hot food, showering facilities and alternative accommodation to all NGN customers or just those customers registered on the Priority Services Register (PSR)?

57% All customers
43% Customers on the PSR
@NGNgas

Does our target of getting to 97% of gas escapes (where the supply can’t be turned off at the meter) within 1 hour meet your expectations?

73% Yes
20% No, I expect it to be higher
7% No, I expect it to be lower
Dialogue
8
people

attended our Environment workshop in February, where we heard from industry and local authority voices.  Stakeholders told us they would like to see us set more stretching targets, with greater ambition on improving air quality and decarbonisation of our vehicle fleet.

25
people

attended our Low Carbon Energy Future workshop in March. Stakeholders told us they want to see us proactively building an evidence base now for the role of gas as part of a low carbon future, and influencing policy.

Useful documents

Our Environment Strategy

Read about our five environmental commitments and our roadmap for improvement.

Download
Recite