Keeping things clean

We’re hot on making sure we’re keeping our environment free from harm. So we’ve challenged our partners to use green materials when working with us, set up an aggregate recycling centre, and invested in two core & vac rigs that reduce the impact on the environment.

We have also made our vehicle fleet greener by introducing a range of gas powered vehicles and cleaner engines, and we’re trialling electric vehicles too.

Green energy for a clean future

With the UK tasked with reaching a net-zero carbon emissions target by 2050, there’s an urgent need to develop affordable, low carbon energy solutions. From exploring alternative forms of gas such as hydrogen, to breaking down barriers between different energy systems, we’re working with a wide range of partners to help deliver a sustainable energy future. Find out more

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Thank you for registering your interest in attending the Customers in Vulnerable Situations Physical Disability Webinar  on 29th June

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Jun.22 29
CIVS Physical Disability Webinar
10.00am - 11.00am
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We’re always looking for feedback to help improve our service. As a valued stakeholder it’s essential that we understand your priorities and hear what you think of our current performance and services, as well as our future plans. If you have feedback on our plans for 2021 – 2026 that you would like to share, good or bad, we’d love to hear from you.

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What we've learned so far


Should we promote low carbon alternatives to a gas connection (like heat pumps) when talking to customers experiencing fuel poverty?

50% Yes
50% No

In addition to Carbon Monoxide awareness, which of the below would be most beneficial for our teams to provide advice or referrals on?

50% Energy efficiency
50% Safeguarding

During a major loss of supply or gas emergency, should NGN provide its incidents support package, including heaters, hot food, showering facilities and alternative accommodation to all NGN customers or just those customers registered on the Priority Services Register (PSR)?

57% All customers
43% Customers on the PSR

Does our target of getting to 97% of gas escapes (where the supply can’t be turned off at the meter) within 1 hour meet your expectations?

73% Yes
20% No, I expect it to be higher
7% No, I expect it to be lower

attended our Environment workshop in February, where we heard from industry and local authority voices.  Stakeholders told us they would like to see us set more stretching targets, with greater ambition on improving air quality and decarbonisation of our vehicle fleet.


attended our Low Carbon Energy Future workshop in March. Stakeholders told us they want to see us proactively building an evidence base now for the role of gas as part of a low carbon future, and influencing policy.

Useful documents

Our Environment Strategy

Read about our five environmental commitments and our roadmap for improvement.


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