Reducing our impact

We’re hot on making sure we’re keeping our environment free from harm. So last year we focused heavily on reducing our carbon footprint. 100% of all electricity used at offices was zero carbon and we achieved a 2.3% reduction in carbon emissions from our operational vehicle fleet.

We also planted 7,500 trees across 18 community sites in Bradford, Leeds and Wakefield, and heated 670 homes near Gateshead with a blend of 20% hydrogen.

Green energy for a clean future

With the UK tasked with reaching a net-zero carbon emissions target by 2050, there’s an urgent need to develop affordable, low carbon energy solutions for customers.

From exploring alternative forms of gas such as hydrogen, to breaking down barriers between different energy systems, we’re working with a wide range of partners to help deliver a sustainable energy future.  Take a look to see what we’re getting up to in Redcar here.

Get involved Book now to take part in the discussion

We'll see you there!

Thank you for registering your interest in attending the Customers in Vulnerable Situations Hot Topic Workshop on 6th February 2024.

We will send you an email with joining details soon.

If you have any questions please email

We look forward to seeing you there.

For information on how we use your details please read our Personal Data Privacy Notice

Feb.24 6
Customers in Vulnerable Situations Workshop – Meeting demand (capacity and resilience)
10.00am - 12.00pm
Customer Service
Our Communities

Tell us what you think.

We’re always looking for feedback to help improve our service. As a valued stakeholder it’s essential that we understand your priorities and hear what you think of our current performance and services, as well as our future plans. If you have feedback on our plans for 2021 – 2026 that you would like to share, good or bad, we’d love to hear from you.

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What we've learned so far


Should we promote low carbon alternatives to a gas connection (like heat pumps) when talking to customers experiencing fuel poverty?

50% Yes
50% No

In addition to Carbon Monoxide awareness, which of the below would be most beneficial for our teams to provide advice or referrals on?

50% Energy efficiency
50% Safeguarding

During a major loss of supply or gas emergency, should NGN provide its incidents support package, including heaters, hot food, showering facilities and alternative accommodation to all NGN customers or just those customers registered on the Priority Services Register (PSR)?

57% All customers
43% Customers on the PSR

Does our target of getting to 97% of gas escapes (where the supply can’t be turned off at the meter) within 1 hour meet your expectations?

73% Yes
20% No, I expect it to be higher
7% No, I expect it to be lower

attended our Environment workshop in February, where we heard from industry and local authority voices.  Stakeholders told us they would like to see us set more stretching targets, with greater ambition on improving air quality and decarbonisation of our vehicle fleet.


attended our Low Carbon Energy Future workshop in March. Stakeholders told us they want to see us proactively building an evidence base now for the role of gas as part of a low carbon future, and influencing policy.

Useful documents

Our Environment Strategy

Read about our five environmental commitments and our roadmap for improvement.