Approximately 17% of your gas bill balance pays for the distribution services we provide. We invest this money in innovations and improvements, to make sure we’re delivering the most efficient service we
can without compromising standards. (And we’re extremely proud to be the top performing gas distributor for efficiency – 7% ahead of our closest competitors.)
So we think your 17% is in good hands with us.
But it’s your opinion that counts.
£130 of the average gas bill pays for our services. We invest that money to keep our network in good condition, keep people safe, improve customer service and develop affordable low carbon energy solutions for the future.
To give the gas network the investment it needs, we borrow money and repay it like a mortgage. A stable regulatory and economic environment helps us keep our borrowing costs down, so we can reinvest more of your money back into our network.
We work with local companies
to replace pipes, adopt new technology to speed up roadworks, and are developing a more flexible workforce with multi-tasking front-line colleagues so we can hit our performance out of the park, even as budgets get tighter
We’re shaving millions of pounds off our operating costs each year, to make sure we play our part in keeping your bills affordable.
Are we measuring up to your expectations? What can we do to keep your costs down?
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