Cookie Settings
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Other cookies are those that are being identified and have not been classified into any category as yet.

No cookies to display.

DATE

14th May 2020

AUDIENCE

Biomethane developer customers

ENGAGEMENT

12 delegates

OBJECTIVES

To make sure the strategic direction we are taking is right, to hear challenge and feedback – specifically on our charter and the commitments we want to make to stakeholders – and finally to understand any other issues to help us develop a focused engagement plan for the next year.

Your comments & our response

You told us that while you’d seen an improvement in our response times to issues, you welcomed the 4-hour response time we have built in to the GD2 plan.  However, the 4 hours needed to be man on the ground rather than acknowledging problems as it was crucial to minimise downtime

Considering this feedback, NGN have now implemented a 4-hour response time dependent on operational requirements, or next day including weekends and bank holidays. This change is now in operation for any future faults that require NGN attendance. We hope that the change will enable developers to maximise injection into the network.

Recite