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Date

January 2021

Audience

Domestic customers

Engagement

45 members

OBJECTIVES

The sixth meeting of our Citizens Panel (and the second one online) brought the group together to consider two specific aspects of the business’ future planning:

  • Our hydrogen vision; and
  • The Education and Skills strategy

The morning session focused on NGN’s hydrogen vision with three key objectives:

  1. To help members understand the proposal for hydrogen conversion of the network, and what it would mean for them, as one option for decarbonising heat in homes;
  2. To explore what, when and how customers want to engage with hydrogen, the information they believe is most important to share and where this information should come from;
  3. To understand how NGN can make the hydrogen house a useful and good experience for customers.

In the afternoon meeting the focus was on the Education and Skills strategy that NGN is developing. The objectives of the afternoon were to:

  1. Understand if, and why, customers think NGN should be delivering an education strategy;
  2. Explore what the objectives for an Education & Skills strategy should be;
  3. Understand where customers think NGN could have the most impact and the types of activities that would deliver on this.
Your comments & our responses

There was a clear preference expressed by members that engagement and information sharing about the transition to hydrogen needed to begin as soon as possible to allow customers to prepare for the potential gas transition

We are working with our partners in the gas industry to develop a public facing information campaign to help support understanding and raise awareness now, to help customers prepare for a future policy decision.

Download to find out more

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