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Date

2022

Audience

Future Customers and bill payers

Engagement

30

OBJECTIVES

2022 was the second year of the YIC and covered a broad range of topics from innovation and customer safety through to customer messaging around Hydrogen, inclusion and belonging and support for vulnerable customers. The input from the council this year has provided a real opportunity for our future customers to influence our decision-making and has had a valuable impact on a number of strategies and projects including NGN’s social strategy and its People and Planet commitments.

Your comments & our responses
Dialogue

93%

of panel members felt their ideas were listened to

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