We dedicated our December workshop to talk to our social partners and stakeholders about making every contact count at NGN.
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Other cookies are those that are being identified and have not been classified into any category as yet.
We dedicated our December workshop to talk to our social partners and stakeholders about making every contact count at NGN.
The key objectives for this session, was to understand what our customers and stakeholders have found work well when engaging with vulnerable households, and if they have worked in partnerships to support them. We also wanted to know what else NGN could be doing to support and if we can amend or improve our current processes.
We had 3 spotlight presenters at this session, which included Helen Winskill from Cleveland Fire and Rescue, Shaun Mulroy an Operational Response Engineer at NGN, and Kati Sexton a Customer Care Officer at NGN.
Early Interventions
You said that earlier interventions (if/where possible) and even broader eligibility criteria may help further support customers who need it most.
We have now approved projects that address early intervention rather than crisis management. These projects address the gaps we have identified together.
Best Practice Sharing
You said that partners should attend each other’s team meetings to communicate key messages and share best practice.
We will continue to encourage centre for warmth partners to attend a ‘peer support network’ meeting to share best practice and to bring in other funded partners.
VCMA Funded Projects
You said that a summary of VCMA funded projects on an interactive map would be useful to partners and customers.
We have since engaged with Egnida to look at uploading our VCMA projects onto the vulnerability mapping tool.