We dedicated our December workshop to talk to our social partners and stakeholders about making every contact count at NGN.
We dedicated our December workshop to talk to our social partners and stakeholders about making every contact count at NGN.
The key objectives for this session, was to understand what our customers and stakeholders have found work well when engaging with vulnerable households, and if they have worked in partnerships to support them. We also wanted to know what else NGN could be doing to support and if we can amend or improve our current processes.
We had 3 spotlight presenters at this session, which included Helen Winskill from Cleveland Fire and Rescue, Shaun Mulroy an Operational Response Engineer at NGN, and Kati Sexton a Customer Care Officer at NGN.
Early Interventions
You said that earlier interventions (if/where possible) and even broader eligibility criteria may help further support customers who need it most.
We have now approved projects that address early intervention rather than crisis management. These projects address the gaps we have identified together.
Best Practice Sharing
You said that partners should attend each other’s team meetings to communicate key messages and share best practice.
We will continue to encourage centre for warmth partners to attend a ‘peer support network’ meeting to share best practice and to bring in other funded partners.
VCMA Funded Projects
You said that a summary of VCMA funded projects on an interactive map would be useful to partners and customers.
We have since engaged with Egnida to look at uploading our VCMA projects onto the vulnerability mapping tool.