The meeting was split into 2 focused sessions. In the first half, we wanted to inform customers of different low carbon tech options and home and what that involves. This would allow us to gain a better understanding of where our customers are on this journey to change the way we heat our homes. It was important for us to gauge what customers really understand about domestic energy transition for them, and to identify what levels of change are customers comfortable with making and why?
In the afternoon, we wanted to use the opportunity to understand customer perceptions on gas safety and mitigation, which would allow us to apply the learning to our hydrogen safety work. We also wanted to look at what would make customer feel safe when switching to Hydrogen.