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Our Citizens Panel is the voice of our customers at Northern Gas Networks. Its aim is to provide a customer perspective, and ensure thoughts and opinions are put at the heart of our decision making through meaningful and relevant engagement with our customers.
We wanted to use this session to give the panel an opportunity to discuss the services that we are proposing in our next 5-year business plan, (2026 – 2031) and give the panel members a chance to reflect on each proposal, and to considering whether this was NGN’s role and if associated customer costs were justifiable. We also wanted to introduce members to NGN’s core values, which have led to the formation of their purpose and ‘purpose promise statement’ to understand if these statements and principles felt right.
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