Northern Gas Networks’ Citizen Panel is a long-standing engagement mechanism for the business, which allows our thinking to be challenged and tested by a broadly representative group of consumers. In 2025, we have refreshed our approach and membership. Three waves of engagement will be held each year, comprising:
- Full-day workshop with a refreshed Workshop Panel.
- Depth interviews with a newly convened Inclusive Panel. The initial focus will be customer engagement on the GD3 Business Plan delivery from 2026, then moving into developing new areas and service improvements.
