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Date

15th June 2021

Audience

social and third sector

ENGAGMENT

16

OBJECTIVES

To feedback what we’ve been working on since we last met and how your feedback is shaping our plans and direction. Specifically, we wanted to provide an update on our Hardship Fund in its first year with a ‘partner spotlight’ on one of our fund delivery partners around the repair and replacement of appliances.  Finally, we wanted to share information with our partners on the new Vulnerability and Carbon Monoxide Allowance (VCMA) scheme and understand what we must, should and could consider when designing a new service under the VCMA scheme, around the repair and replacement of appliances

Your comments & our responses

Hardship Fund

You told us that you thought our Hardship Fund was designed in the right way and that you were keen to understand the outputs from its first year next April. Whilst you agreed that it addressed the gaps that exist in funding support for our customers, you were mindful that the name of the fund might deter people from applying and accessing support. Following a live poll at the event, 53% of you voted in favour of renaming the Hardship Fund to Customer Support Fund, to better reflect its purpose.

Considering this feedback, we will change the name of the fund to the Customer Support Fund.

Recite