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DATE

7th February

AUDIENCE

Community, Faith and Local Interest Groups, Charity / Third Sector Agencies

ENGAGEMENT

24

OBJECTIVES

To ensure that the strategic direction that we are taking in relation to supporting customers in vulnerable circumstances is still in line with stakeholder preferences and to hear challenge and feedback on a number of new initiatives. The workshop also aimed to help us to identify emerging issues in order to inform our engagement programme for 2020/21.

YOUR COMMENTS & OUR RESPONSES

You identified a number of emerging issues for you in the workshop and prioritised future energy and understanding how to reach and engage effectively with vulnerable customer touchpoints and how we can innovate to make a difference as the two most important.

Considering this feedback, our engagement plan for the next 12 months will be focused on addressing these emerging issues and exploring how we can work together to cocreate effective solutions and support systems for customers and make sure vulnerable customers are not left behind.

Recite