February, October 2017, March 2018


Business, academia, utilities, charities and the voluntary secctor




Our dedicated Stakeholder Panel is representative of our stakeholders and helps to shape key initiatives and strategies.

Your comments & our response


of stakeholders thought the gas distribution bill provided good or excellent value for money

Bills and value for money

A transparent bill breakdown, with comparisons to other utilities and services (eg. insurance) is the best approach and will help customer understanding.

We updated our bill breakdown to include comparisons with day-to-day items and services.  It has been shared with colleagues through team briefings and we are communicating value for money messages on our printed materials and our website.

Future energy

We want to get more involved in your work in future energy.

Several members of the group have formed a new, dedicated energy futures stakeholder group, which works directly with our Customer Energy Solutions team.  Stakeholder representatives include Energy Utility Alliance, Northern Powergrid and Centrica.

Real time information

We want you to share information about your performance in real-time.

We explored the potential types and ways of sharing information with stakeholders in real-time.  60% of delegates offered to help shape this further.