We wanted to ensure that the strategic direction that we are taking in relation to supporting customers in vulnerable circumstances is in line with our stakeholder priorities, and identify emerging issues that we need to consider in the future.
Thank you again to those of you who joined us for our annual strategic Customers In Vulnerable Situations Workshop on Tuesday 23rd April.
NGN Values
You said that we must ensure that people and organisations that we collaborate with share the same values and have aligned visions.
We continue to works with both electricity DNOs and water companies across the whole of their geographical footprint, through Infrastructure North and Utilities Together. This provides an opportunity to adopt best practices, align objectives and share lessons learnt.
Addressing gaps
You said that NGN should continue to address gaps in awareness (older people and mental health specifically) of the Priority Services Register and Carbon Monoxide.
Every 2 years, NGN commissions research around CO and PSR. This data is then used to identify gaps in awareness, before we then work with partners in these areas to plug those gaps. This will continue moving forward to ensure that we are driving change.
9.6/10
stakeholders are satisfied with their relationship with NGN.