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When is it happening?
Apr 23

Strategic planning workshop – Customers in Vulnerable Situations

Customer Service
Our Communities
09.45am - 1.15pm

During 2024, Northern Gas Networks will continue to meet regularly with a wide variety of stakeholders. This regular engagement is key to gaining valuable feedback and insight about how we prioritise and move forward with our commitments. It also ensures that our strategic direction, continues to be in line with the needs of our customers in vulnerable situations.

Further to some dates we shared with you at our annual strategic workshop in April 2023, the next annual strategic workshop will be held on Tuesday 23rd April (09:45 – 13:15).

We’re inviting stakeholders to join us for an extended session, focusing on Customers in Vulnerable Situations to take a retrospective look back at 2023, as well as set our key priorities for the next 12 months.

At this workshop, we will be covering the following areas:

  • Reviewing performance over the last 12 months,
  • Understanding how well we have engaged over the last 12 months
  • Gaining insight about your priorities for the next 12 months.

We would be delighted if you could join us at this Customers in Vulnerable Situations Workshop, which will be held via Zoom. 

Who's it for?

  • Community and local interest groups
  • Charity/ 3rd Sector
  • Vulnerable customers
  • Local authorites
  • Housing associations and landlords
  • Consumer groups

You might like...

CIVS 2023 strategic planning workshop report
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