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We wanted to ensure that the strategic direction that we are taking in relation to supporting customers in vulnerable circumstances is in line with stakeholder and identify emerging issues that we need to consider in the future. Thank you again to those of you who joined
us for our annual strategic Customers In Vulnerable Situations Workshop on Tuesday 25th April.
• An engagement update, with Slido vote to review how we have engaged over the past year.
This also provided an opportunity for stakeholders to feedback on any improvements NGN can make to how they engage.
• Performance for 2022/3.
• How we’ve spent our allowances.
• Breakout 1 – your reflections on our performance.
• Partner Spotlight Sessions.
• NGN priorities what we’ve heard already.
• Fuel Poor Network Extension Scheme (FPNES) update.
• Priorities for this year.
• Breakout 2 – Priorities for 2022/3 (stakeholders and NGN’s).
• Future engagement dates.
