2023 marks the third consecutive year of Northern Gas Networks’ Young Innovators Council
(YIC). The YIC continues to be the voice of young people at Northern Gas Networks (NGN). It
provides young people’s perspectives and Northern Gas Networks ensures these young
peoples’ thoughts and opinions are put at the heart of the business’ decision making. In this session, we wanted to understand what young people want from their customer journey, what young people expect a good customer experience to involve, and to discover how they might be more innovative and improve customer service and experience.