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DATE

January - July 2019

AUDIENCE

Customers, Industry, Wider Workforce & Supply Chain, Third Sector, Skills Research & Accreditation Institutions

ENGAGEMENT

19,070

OBJECTIVES

To get high-volume engagement with thousands of customers and stakeholders across a spread of relevant issues at a broad level.

YOUR COMMENTS & OUR RESPONSES

You told us that you expect us to ensure that existing levels of customer service performance are at least maintained during the next regulatory period.  

To ensure that we are maintaining our high standards of service levels, we will hold quarterly meetings of a Citizen’s Jury to provide customer input to and scrutiny of decision making, supported by an independent Customer Engagement Group and our annual reporting. The Citizen’s Jury will include a range of different customers reflecting the demographic make-up of our diverse customer base. 

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