Keeping our customers and colleagues safe and sound is our overriding priority. We’re constantly investing in our network to make it safer and less prone to leaks. Thanks to the investment we’re making, our network is safer than ever, and we comfortably beat our regulatory targets for attending leaks year on year.
Gas escapes do still happen however, and when they do, our emergency engineers are always on hand to keep our customers safe and sound.
Throughout 2021/22, we got to 99.75% and 99.95% of gas leaks within the statutory timeframe of 1 and 2 hours. And thanks to our teams of highly-trained specialists, we’re beating our targets at every turn.
When bad weather hits, we can bring in reinforcement in the form of specially-trained contractors and reservists from among our own employees.
Planned jobs are scaled back, as frontline times focus on emergency repairs. Being prepared means we continue to get out to gas escapes within our statutory 1 and 2 hour response times, despite snow and freezing temperatures.
Thank you for registering your interest in attending the Customers in Vulnerable Situations Hot Topic Workshop on 10th November.
We will send you an email with joining details soon.
If you have any questions please email stakeholder@northerngas.co.uk.
We look forward to seeing you there.
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