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From the very first time you hear about us, we want to make you feel at home. We know that’s what you expect from an organisation with its roots in the friendliest part of the country.
You trust us to deliver on our promises every time. So we were proud to score 9.2 out of 10 overall for customer satisfaction in Ofgem’s latest customer survey (2021/22).
Every year, we strive to go above and beyond for our customers. Last year, we carried out 17,995 carbon monoxide awareness sessions, supported 103,779 customers with energy-saving advice, provided 11,576 carbon monoxide alarms, referred 4,913 customers to the Priority Services Register and trained 1,032 colleagues to provide a holistic support service to vulnerable customers.
We pride ourselves on keeping our customers safe, warm and happy.
We have created a three-pillar approach to improving customer satisfaction using feedback from our stakeholders.
Using a strategic, tactical and operational approach to improving, we increased our planned work customer satisfaction scores to above 9.0, and increased our Institute of Customer Service score by 3%!
Thank you for registering your interest in attending the Customers in Vulnerable Situations Strategic Planning Workshop on 23rd April
We will send you an email with joining details soon.
If you have any questions please email stakeholder@northerngas.co.uk.
We look forward to seeing you there.
For information on how we use your details please read our Personal Data Privacy Notice
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