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Sep 15

Customers in Vulnerable Situations Workshop – Beyond Energy, Water Support in Focus

Customer Service
Community
Our Communities
13:00-14:30pm

As organisations committed to supporting customers in vulnerable situations, we know that household challenges rarely exist in isolation. While significant progress has been made in providing energy-related support, many customers continue to face wider affordability pressures, including difficulties managing water costs and accessing the support available from water companies.​

This session will focus on looking beyond energy to explore how we can work more effectively across utility sectors to deliver more joined-up, holistic support for customers. By strengthening links between gas and water providers, sharing best practice, and improving referral pathways, we have an opportunity to increase awareness of available assistance and ensure customers receive the right support at the right time.​

Who's it for?

  • Community and local interest groups
  • Charity/ 3rd Sector
  • Vulnerable customers
  • Local authorites
  • Housing associations and landlords
  • Consumer groups
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