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DATE

April 2024

AUDIENCE

Customers and Stakeholders

ENGAGEMENT

54

OBJECTIVES

As an addition to this years Customer Perceptions Research, we wanted to conduct a range of stakeholder focus groups in order to capture a wide range of perspectives from different participant groups, including current household customers, non-household customers, digitally excluded individuals, and key stakeholders.  

It is important that we understand their key priority areas, thoughts and challenges in order to help shape our current work programmes and to continue to inform our thinking for our next business plan period, RIIO-3.

 

HIGHLIGHTS

The Customer Bill

Most participants were surprised that NGN’s services came out of their own bill, and a few participants believed that NGN should be getting a bigger share of the bill.

However, the stakeholders who thought that NGN should be getting more from the bill were not willing to pay more.

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