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Feb 6

Customers in Vulnerable Situations Workshop – Meeting demand (capacity and resilience)

Customer Service
Community
Our Communities
10.00am - 12.00pm

Moving into 2024, Northern Gas Networks is continuing to meet regularly with a wide variety of stakeholders. This regular engagement is key to gaining valuable feedback and insight about how we prioritise and move forward with our commitments. It also ensures that our strategic direction, continues to be in line with the needs of our customers in vulnerable situations.

Here is an overview of the agenda for this workshop:

  • Vulnerability Team and Business updates
  • GD3 consultation:
    • Overview of consultation process and NGN engagement plans
    • Overview of vulnerability focused questions asked by Ofgem
  • Jam board discussion – Thoughts around level of funding for GD3 period
  • Partner Spotlight – Grace Murray, South Tees Hospital
  • Breakout session – challenges with capacity and on the frontline
  • Summary and close

We would be delighted if you could join us at this Customers in Vulnerable Situations Workshop, which will be held via Zoom.

Please register for the workshop via the link below by close of play on Thursday 1st February.

Who's it for?

  • Community and local interest groups
  • Charity/ 3rd Sector
  • Vulnerable customers
  • Local authorites
  • Housing associations and landlords
  • Consumer groups
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