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DATE

23rd March, 7th April, 27th April

AUDIENCE

Domestic customers

ENGAGEMENT

50

OBJECTIVES

To bring together a group of domestic customers who represent a demographic sample of our network to focus on the knotty question at the heart of our next business plan – “How do we find the right balance between price and service which is fair for everyone and which meets customers’ aspirations about the service they expect to receive from their gas distribution network?” The insights and learnings from this engagement mechanism have been valuable to us as we develop our plans for the future.

YOUR COMMENTS & OUR RESPONSES

93%

said they would like to participate in future engagement activities with NGN.  We’ll be using the momentum and knowledge the group has built to establish an enduring customer panel.

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