Online research to understand more about customers and stakeholders priorities.
Online research to understand more about customers and stakeholders priorities.
To dive more deeply into our stakeholders priorities, to find out what elements are valued most and ensure we have the right emphasis in our decision making, especially in creating our next business plan (2021-2026).
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Gas escapes
Attending gas escapes within one hour and delivering affordable bills were most valued by all.
Future energy
Developing alternative fuels is seen as an investment priority.
Value for money
Providing transparency around bills, through enhanced communication, is essential.