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When is it happening?
This Year
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May 13

Strategic planning workshop – Customers in Vulnerable Situations

Customer Service
Community
Our Communities
10:00am - 13:00pm

During 2025, Northern Gas Networks will continue to meet regularly with a wide variety of stakeholders. This regular engagement is key to gaining valuable feedback and insight about how we prioritise and move forward with our commitments. It also ensures that our strategic direction, continues to be in line with the needs of our customers in vulnerable situations.

Our next annual strategic workshop will be held on Tuesday 13th May (10:00 – 13:00).

We’re inviting stakeholders to join us for an extended session, focusing on Customers in Vulnerable Situations to take a retrospective look back at 2024, as well as set our key priorities for the next 12 months.

At this workshop, we will be covering the following areas:

  • Reviewing performance over the last 12 months,
  • Understanding how well we have engaged over the last 12 months
  • Gaining insight about your priorities for the next 12 months.

We would be delighted if you could join us at this Customers in Vulnerable Situations Workshop, which will be held via Zoom. 

Who's it for?

  • Community and local interest groups
  • Charity/ 3rd Sector
  • Vulnerable customers
  • Local authorites
  • Housing associations and landlords
  • Consumer groups

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