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Date

July 2017

Audience

Domestic customers and stakeholders

ENGAGEMENT

25

OBJECTIVES

We set out to engage a broader range of stakeholders and customers, beyond our official stakeholder panel and set the scene for the year, by sharing our plans and asking for feedback on our priorities. The event included a chance for us to showcase examples of innovation and future energy, from our hydrogen car to our Digital Operations Room and gather feedback on essential elements of our service delivery highlighted by our stakeholders in our priorities research.

Your comments & our responses

77%

of delegates said they wanted to get more involved in our customer experience activity

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