Ensuring that we are providing customers with a value for money service, 24 hours a day, 7 days a week.
Ensuring that we are providing customers with a value for money service, 24 hours a day, 7 days a week.
For 2022/23 the annual cost of our services within an average gas bill is £156. This figure is set by our regulator Ofgem and is not affected by fluctuations in gas prices.
We invest this money to ensure that our network is safe and reliable 24 hours a day, and 365 days per year.
To give the gas network the investment it needs, we borrow money and repay it like a mortgage. A stable regulatory and economic environment helps us keep our borrowing costs down, so we can reinvest more of your money back into our network.
We work with locally-based contractors to replace pipes, adopt new technology to speed up roadworks, and are developing a more flexible workforce with multi-tasking front-line colleagues so we can hit our performance out of the park, even as budgets get tighter. We’re reduced our operating costs each year, to make sure we help to keep our part of your bill affordable.
Are we measuring up to your expectations? What can we do to keep your costs down?
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