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Nov 10

Customers in Vulnerable Situations Workshop – Bridging the Digital Divide

Customer Service
Community
Our Communities
10:00am-12:00pm

As organisations committed to supporting customers in vulnerable situations, we know that digital exclusion is intrinsically linked to vulnerability. Access to affordable connectivity, suitable devices and the confidence to use online services can significantly influence a customer’s ability to access support, manage their finances, interact with service providers and remain connected to their community.

However, many customers continue to face barriers to digital participation. Whether due to affordability, limited skills, accessibility needs, poor connectivity or personal circumstances. Digital exclusion can prevent people from accessing the support and services designed to help them. As organisations, we have an important role to play in understanding these challenges, sharing good practice and exploring how we can work together to ensure no customer is left behind as the world in which we live continues to evolve.

Who's it for?

  • Community and local interest groups
  • Charity/ 3rd Sector
  • Vulnerable customers
  • Local authorites
  • Housing associations and landlords
  • Consumer groups
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