Most of the time, our customers never give a second thought to their gas service, and that’s exactly how it should be.
We work hard behind the scenes, 24 hours a day, to keep the network running smoothly, and we’re constantly investing in our infrastructure to beat the leaks.
In 2021/22, we invested over £100 million to replace old steel or iron pipes with plastic alternatives to keep our customers cooking on gas – part of our £500million, five-year pipe upgrade programme.
This investment helps make sure our network is more reliable than ever, and we reduce the amount of time that customers go without gas from gas leaks.
Last year, we replaced c557km of old metallic mains. We also carried out 19,482 repairs and our teams worked tirelessly throughout the coronavirus pandemic to ensure all of our customers were kept safe and warm.
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