Get involved

What are you interested in?

If there’s a subject you can talk about until the cows come home, we’d love to hear about it. Find out how we’re tackling the challenges of today and the future across the areas you’ve told us are important to you. And let us know what you think by taking part in our short surveys, in our workshops, at our roadshows and other events.

Value for money

Safety

Reliability

Our communities

Skills & growth

Protecting the environment

Customer service

Innovation

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there!

Thank you for registering your interest in attending the Customers in Vulnerable Situations Hot Topic Workshop on 10th November.

We will send you an email with joining details soon.

If you have any questions please email stakeholder@northerngas.co.uk.

We look forward to seeing you there.

For information on how we use your details please read our Personal Data Privacy Notice

Dec.24 10

Customers in Vulnerable Situations Workshop – Behind Closed Doors – Making Every Contact Count

10.00am - 12.00pm

Zoom

Customer Service

Our Communities

Find out more

See all upcoming events

Tell us what you think.

We’re always looking for feedback to help improve our service. As a valued stakeholder it’s essential that we understand your priorities and hear what you think of our current performance and services, as well as our future plans. If you have feedback on our plans for 2021 – 2026 that you would like to share, good or bad, we’d love to hear from you.

What we've learned so far

@NGNgas

Should we promote low carbon alternatives to a gas connection (like heat pumps) when talking to customers experiencing fuel poverty?

50% Yes

50% No

@NGNgas

In addition to Carbon Monoxide awareness, which of the below would be most beneficial for our teams to provide advice or referrals on?

50% Energy efficiency

50% Safeguarding

@NGNgas

During a major loss of supply or gas emergency, should NGN provide its incidents support package, including heaters, hot food, showering facilities and alternative accommodation to all NGN customers or just those customers registered on the Priority Services Register (PSR)?

57% All customers

43% Customers on the PSR

@NGNgas

Does our target of getting to 97% of gas escapes (where the supply can’t be turned off at the meter) within 1 hour meet your expectations?

73% Yes

20% No, I expect it to be higher

7% No, I expect it to be lower

100+

people

attended our recent workshops, which looked at everything from the environment to our involvement in your community.

At our Environment workshop

stakeholders told us they would like to see more stretching targets set, with greater ambition on improving air quality and decarbonisation of the vehicle fleet.

At our Communities workshop

stakeholders suggested making Carbon Monoxide awareness a priority message when interacting with customers, alongside energy efficiency, to ensure a more joined up approach.

At our Innovation workshop

stakeholders praised our engineer-led innovation but recognised a top-down approach is needed for major innovation projects such as the role of gas as part of a low carbon energy future.

At our Low Carbon Energy Future workshop

stakeholders told us they want to see us proactively building an evidence base now, and influencing policy.

At our Safety and Reliability workshop

stakeholders told us that our plans to continue to safeguard multi-occupancy buildings need socialising with a broader audience.

Useful documents

Our 2022 Stakeholder Report

An easy-to-read summary of our performance and achievements over the past year.

Download

What are you interested in?

Value for money

Safety

Reliability

Our communities

Skills & growth

Protecting the environment

Customer service

Innovation

From workshops to roadshows, we've planned lots of activities to make it easy for you to get involved

We'll see you there!

Customers in Vulnerable Situations Workshop – Behind Closed Doors – Making Every Contact Count

10.00am - 12.00pm

Zoom

Tell us what you think.

What we've learned so far

@NGNgas

@NGNgas

@NGNgas

@NGNgas

people

At our Environment workshop

At our Communities workshop

At our Innovation workshop

At our Low Carbon Energy Future workshop

At our Safety and Reliability workshop

Useful documents

Our 2022 Stakeholder Report

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