February 2017


Domestic customers and stakeholders




To deepen understanding of customer and stakeholder insights under each of our overarching priority themes to help us provide a more responsive service in the short term and enable us to plan for GD2 with more confidence.

Your comments & our response

Attending a gas escape within one hour and delivering affordable bills are valued most.

Safety, reliability and affordability should be intrinsically linked to form one priority area.

Developing alternative fuels is seen as an investment priority.

Outstanding customer service and energy solutions to be discussed further at stakeholder and customer event to take place in July 2017.

Providing transparency around bills, through enhanced communication, is essential.

Updated customer letters and envelopes with bill information and updated website with infographic to explain the bill breakdown and how customers money is invested.

Sign up for updates and invites

Our e-bulletin is a great way to stay up to date with the latest news in your area.

It takes less than a minute to sign up, just fill in your details and let us know what you’re interested in so we can tailor our news for you. You can also browse and download previous e-bulletins from our archive by clicking the tab below.
Sign up
E-bulletin archive
  • This field is for validation purposes and should be left unchanged.