Date

February 2017

Audience

Domestic customers and stakeholders

ENGAGEMENT

27

OBJECTIVES

To deepen understanding of customer and stakeholder insights under each of our overarching priority themes to help us provide a more responsive service in the short term and enable us to plan for GD2 with more confidence.

Your comments & our response

Attending a gas escape within one hour and delivering affordable bills are valued most.

Safety, reliability and affordability should be intrinsically linked to form one priority area.

Developing alternative fuels is seen as an investment priority.

Outstanding customer service and energy solutions to be discussed further at stakeholder and customer event to take place in July 2017.

Providing transparency around bills, through enhanced communication, is essential.

Updated customer letters and envelopes with bill information and updated website with infographic to explain the bill breakdown and how customers money is invested.

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