February 2018


Domestic customers, stakeholders




To dive more deeply into our stakeholders priorities, to find out what elements are valued most and ensure we have the right emphasis in our decision making, especially in creating our next business plan (2021-2026).


Your comments

Gas escapes

Attending gas escapes within one hour and delivering affordable bills were most valued by all.

Future energy

Developing alternative fuels is seen as an investment priority.

Value for money

Providing transparency around bills, through enhanced communication, is essential.

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